[neil1138]

EDIT: Problem resolved! Just got off the phone with Arjun at UUC, VERY nice guy. Instantly knew who I was somehow, listened to what I had to say and we resolved the problem.

 

[Rob Levinson * UUC Motorwerks]

Be careful when using words like "pathetic" to describe a problem, when it's certainly not the product's fault! :lmao:

You can see the problem right in your video... the six bolts holding the ERK in place are loose. Looks like somebody skipped the part in the directions about using loc-tite on the bolts! Installer error.

When a product suddenly stops doing what it used to do, check the installation. 99.9% of problems come from installation mistakes.

- Rob

 

[TxZHP04]

So you're saying the Loctite failed? :hmm:

 

[Eurobahn BMW]

dude. just retighten the bolts! it's not that hard. did you even tighten it with 8 inch pounds of torque? are you sure the bolts are all the way in and nto making contact with the shift link carrier?

cause you and i both know along with rob that the ERK isnt supposed to move. it's just maintence dude. if my shifter ended up likes yours when i bought UUC, you know what i'd do? go back and look over it. and since you are making a big deal about it being on labor day, do it a differnent day

 

[Eurobahn BMW]

It's not all caused by the loose ERK, there is also excessive play in gear which the dssr is responsible for. I said this in my first post and made a link to the dssr on UUCs website. That "shifter slop" problem is not normal



I have to get under the car and take out the shift linkage to do that... It's actually kinda hard...

And just tightening the bolts wont get rid of all the shifter slop, there is something else wrong.

use a L shaped allen key. you don't need that much power to tighten it. try that first and see if anything else is needed. and do it on a different day. relax today man. no need to be upset or angry or anything.


EDIT: nvm i should hav elistened to your video better. working at a shop just makes me automatically work around obstacles. sorry man. good luck.

 

[Rob Levinson * UUC Motorwerks]

Too bad I say clearly in the video that I used loctite. I clearly know what the problem is... did you even watch the video? I say everything you said in the video...

You were very quick to slander Rob, I didn't expect that.

Slander? Sheesh, I know... let's escalate this to a cage match! Woo hoo! Seriously, don't put emotion into a post that's not there, I'm trying to help you (and forgive a quick reading of your e-mail on a holiday weekend Sunday night when guests are yelling for me to join them for dinner, okay?). No offense meant.

No matter if you think you did it right or not, it's clearly not done right. It's plain as day in your video that the ERK is moving around in the carrier.

Only one thing causes that: loose retaining bolts. Only one thing causes retaining bolts to become loose: incorrect installation, either not really tight in the first place, or failure to use loc-tite properly.

The thing to remember is that clean parts are critical for loc-tite to work, it does not stick to oil or grease.

As posted above, it is possible to tighten the bolts without removing the carrier. It's not really easy, but not difficult. Some people do it by cutting the allen key short, gives more working room.

Excessive play in gear can definitely be caused by the ERK being loose.

Other things to mention, just to make sure of the basics, is to make sure you have re-installed the bearing liners. Every connection point of the DSSR should be a precision fit, no play. This is not an overly complicated part, just a precision part... so if anything is loose, a good pair of eyes should be able to spot it immediately.

Also, keep in mind that there will always be some play in gear, as we show on the website. This is due to loose tolerances inside the transmission and cannot be corrected further with external parts. Exact amount of residual free play will vary between cars due to build tolerances and accumulated wear.

So, your plan of action:

1. Clean and tighten those ERK bolts and use loc-tite.
2. Visually inspect lower shifter pivot connection to DSSR for bearing liners.

- Rob

 

[Bimmer^Hue]

Just go OEM and end ur problems.

 

[B]

has to be installation error... I've had my EVO3 and DSSR for years (I forget now, maybe 7 years?), ever since the DSSR came out and I have absolutely no additional play / no change from when it was installed... one of it not my favorite mods

so with your issues happening in 6 months, it has to be an installation error

 

[firefirefire90]

let me re-phrase what I had previously written...


you pulled the little bolts out and there wasn't really any loctite on them? Why not just re-apply the loctite and then re-torque the bolts?

 

[TxZHP04]

I at my friends house with 2 BMW techs and one Porsche tech. Never have they heard of using loctite "properly"... Are you just pulling stuff out of your ass to put fault on me? Haha. Again, if it wasn't in the instructions...

:facepalm:

From Loctite's web site:
https://tds.us.henkel.com//NA/UT/HNAUTTDS.nsf/web/9D1C116A60593A688525738500677F35/$File/2033-EN.pdf

Directions for use
1. For Assembly
1. For best results, clean all bond surfaces with a
LOCTITE® cleaner/degreaser and allow to dry
2. Apply LOCTITE® 2033™ to threads in a manner
which will result in the product covering and filling the
spaces between other close fitting metal parts to be
locked or sealed
3. At 23°C parts will be locked within 30 minutes or
generally sooner and will be cured within 24 hours

The UUC instructions don't tell you how to open the container of Loctite either. Amazing you didn't decide to bash them for providing a defective Loctite applicator. If you're going to DIY, a minimal level of technical competence is required. I don't disagree that you have a problem with the installation of your shifter but I'm going to have to side with Rob on this one, I see nothing but signs of installer error here. Fix your mistakes and move on.

 

[Ineil]

I just installed mine about 2 weeks ago. I remember tightening and retightening mine until all six were at the proper torque. You have to do it several times, because the collar shifts slightly as you torque the screws.

 

[SweTurbo]

geez , all this about some bolts came loose

Bolts coming loose isn't a big problem, and i would bash on you if you posted just because of that(since it can't possibly be UUC's fault that the bolts weren't on tight enough,whether it was installer error or a leprechaun overtightened them)

However since you say that bearings failed in the shifter i'm halfway with you on this one, either the bearing failed which gave the ERK enough play to break the locktite.

Or a faulty installation made the bearings fail, if this is the case i believe you will have a hard time getting it done on warranty.

Best of luck to you

 

[inlinesicks]

I don't understand why everyone keeps saying it was your fault, it seems clear to me that it is a defective item, also like you said, if you can do a manual swap your probably competent enough to tighten some screws properly lol.

Come on UUC just replace the part and don't ruin your reputation on the site that probably keeps your company alive :thumbup:

 

[JSanders]

Technical competence huh? I did a ****ing e46 manual swap myself. I think I have plenty. Also, obviously the parts were clean... They were brand new! I understand what you guys are implying when you say the parts need to be clean, obviously I didn't put loctite on dirt ridden parts. They were brand new. And when I'm saying techs have never heard of cleaning the parts, it's because you portray like the parts need to be soaked in degreaser beforehand which is absolutely unheard of.

Oh btw, the bearings on the bottom of the EVO3 have play, excessive play. Sorry but that's not from installer error, I'll need to get a warranty exchange done on that.

To the guy a couple posts up: what are you talking about??? I just finished fixing the problem and when I took the 6 screws out, there was red loctite everywhere. I need to upload the pictures now. I def used loctite

EDIT: Red Loctite in screw holes, the screw's have worn down the shift plate even though the were only on there for such a short time. I guess they got loose and started hitting against the metal. When I re-torqued them down, they were torqued to 4in/lbs. Just like the first time, but the loose ERK bolts didnt fix all of the play. I discovered that the 2 bearings on the bottom of the EVO3 have developed play. So yeah, premature failure.

I think they were supposed to be tightened to 6 in/lbs, or am I mistaking? I don't remember. Did you tighten all of them and then go around and re-tighten? I had to do this 2-3 times because the ERK would shift a little as each bolt tightened.

I bet the loose ERK is responsible for the premature bearings wear.

People keep mentioning cleaning the parts because you said you did this while doing a tranny swap. If it went anything like mine did, there was dirt and grease everywhere. People on here don't know you or how you work and we have to eliminate what could be obvious faults before anybody can help you determine exactly what happened. There are thousands of people who have this shifter and you seem to be possibly the only person that this has happened to which leads us to believe that you or the loc-tight is at fault, not the shifter itself.

Regardless, what ever reason it happened the first time, I hope it doesn't happen to you again! :hi:

 

[B]

I think they were supposed to be tightened to 6 in/lbs, or am I mistaking? I don't remember. Did you tighten all of them and then go around and re-tighten? I had to do this 2-3 times because the ERK would shift a little as each bolt tightened.

I bet the loose ERK is responsible for the premature bearings wear.

People keep mentioning cleaning the parts because you said you did this while doing a tranny swap. If it went anything like mine did, there was dirt and grease everywhere. People on here don't know you or how you work and we have to eliminate what could be obvious faults before anybody can help you determine exactly what happened. There are thousands of people who have this shifter and you seem to be possibly the only person that this has happened to which leads us to believe that you or the loc-tight is at fault, not the shifter itself.

Regardless, what ever reason it happened the first time, I hope it doesn't happen to you again! :hi:

exactly!

 

[dirsh]

I understand your frustration. What would you like to be done to fix your situation?

 

[inlinesicks]

I don't think its childish to want an apology from Rob, I think it was pretty unprofessional for him to make a comment like that.

 

[Acarder]

Wow, a vendor treated you like that? Like, I might understand if there was something to provoke him at the start but jumping on you like that was ridiculous, especially after you paid him good money. Customer service -2

 

[bmwTuner1]

I don't understand why everyone keeps saying it was your fault, it seems clear to me that it is a defective item, also like you said, if you can do a manual swap your probably competent enough to tighten some screws properly lol.

Come on UUC just replace the part and don't ruin your reputation on the site that probably keeps your company alive :thumbup:

+1. :werd:

You know what I've learned from this, that apparently Rob doesn't know the rules of business:

Rule 1. The client is always right.
Rule 2. THE. CLIENT. IS. ALWAYS. RIGHT.

It takes quite a bit for someone to complain. And for every complaint, you can be sure there are 10 others who felt the same way but didn't say anything.

Just something to think about...

The customer is not always right, but they should be treated so.
I think that a company should acknowledge the problem a customer is experiencing and try to find out where things went wrong with prejudice left aside. Maybe create a checklist of "common issues", find a way to verify that your product isn't faulty in any way, and give benefit of the doubt if possible.

 

[Acarder]

Yeah, the client is not always right, but in this case its safe to assume Neil probably is..

And even if he's not, usually mocking your customers when they have an issue isn't the way to go