I've only been to McKenna and New Century BMW in the LA area. McKenna screwed me over when I took my car in for 15Kmile oil service, but this past wknd when I took my car in, they fixed my sunroof(it came off track) and replaced my MAF sensor no questions asked. So it was a slightly more positive experience.
As for New Century, they were really nice to me even though I didn't buy my car there. However, it'd be even better if they offer to give me a loaner for the day. Although, they don't seem to be too mod friendly, IMO. They were asking about my DAE's, and my UUC swaybars.
As for New Century, they were really nice to me even though I didn't buy my car there. However, it'd be even better if they offer to give me a loaner for the day. Although, they don't seem to be too mod friendly, IMO. They were asking about my DAE's, and my UUC swaybars.