And because of that lawsuit, BMW NA set the repair cost threshold above which they (via the dealer) are required by BMW NA policies to inform the new car buyer of the repair. As another poster said, the VPC's (NJ and CA) are considered extensions of BMW AG and not BMW NA. This is because cars are not delivered to BMW NA until they complete the vehicle prep process. Once the car is delivered to the dealer, the dealer's policies related to repairs (that occur after dealer receipt but before delivery to the new car's buyer) are in effect. This sounds like the dealer took possession of the car, damaged the bumper and had some guy paint it at the dealership under unknown conditions with materials of unknown quality using unknown skills.Yes. I don't remember all of the details- I think it was in Georgia- and it actually involved BMW NA, not an individual dealership. The vehicles had been extensively repainted without disclosure. Search some of the boards, you could probably find info about it rather easily.
+1. Try this route first and if this isn't resolved I would then contact BMW NA and explain everything to them in detail. Try that next. GL:thumbsup:This is very common. Not shady. Not illegal. Repairing minor damage before delivery is a regular occurence. However disclosure is not required unless repairs exceed a certain threshold, like you were told.
A quality respray of the bumper would cost about $300 max. Ask Shelly BMW repaint it again and ask them to cover their work in writing for a reasonable time period, like the length of the factory warranty. That is reasonable.
Good luck, and most of all, stay calm until all other options have been expended.